Cancellations and Refunds Policy

Last Updated: April 24, 2025

At Translato, we strive to provide a seamless translation experience. Please review our cancellation and refund policy before making a purchase.

No Refund Policy

All purchases of credits and subscriptions are final. We do not offer refunds once a transaction is completed.

We encourage users to review their selected plans before making a purchase.

Failed Credit Delivery & Resolution

If you experience issues with credit delivery after payment, we're here to help.

  • 1Check your account balance for recent updates
  • 2Contact support with your transaction details
  • 3Allow 5-7 business days for verification and resolution
  • 4Credits will be manually added after verification

Subscription Cancellations

Manage your subscription on your own terms.

Cancel anytime through account settings. Existing credits remain valid until used or expired. No refunds for unused credits.

Need Help?

For any issues related to payments, credits, or cancellations, our support team is here to help.