Privacy Policy

Last Updated: April 24, 2025

At Translato, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

Information We Collect

We collect various types of information to provide and improve our services.

Personal Information (Provided by You)

Account Information: Name, email address, and password (if applicable). Payment Details: Billing information (processed securely by third-party providers, we do not store card details). Support Requests: Any information you provide when contacting our support team.

Uploaded Files & Translations

User Files: When you upload a file for translation, we store it securely in your account. Translation Data: The extracted text and translated content are saved for future access. Storage Duration: Your files and translations remain in your account unless manually deleted by you or your account remains inactive for one year.

Automatically Collected Information

Device & Usage Data: IP address, browser type, operating system. Cookies & Tracking Technologies: Used for authentication, analytics, and improving user experience.

How We Use Your Information

Your data is used responsibly to provide and enhance our services.

  • ✓Providing Services – Processing translations and managing user accounts
  • ✓Payment Processing – Handling transactions securely
  • ✓Improving Services – Analyzing usage trends for better features
  • ✓Security & Fraud Prevention – Protecting user accounts from unauthorized access
  • ✓Communication – Sending updates, support messages, and promotional emails (opt-out available)

How We Share Your Information

We maintain strict controls over data sharing.

Payment Providers

To process transactions securely.

Service Providers

Third-party APIs (e.g., Google OCR) for text extraction and translation.

Legal Compliance

If required by law, we may disclose information to regulatory authorities.

Data Storage & Retention Policy

Your data security is our priority.

  • ✓Uploaded files and translated content are stored in your account for future access
  • ✓If your account is inactive for 12 months, we may permanently delete all stored files and translations
  • ✓You can manually delete your files at any time from your account
  • ✓Data may also be deleted upon account deletion request

Your Rights & Choices

You have control over your personal information.

  • ✓Access & Correction: View or update your account details
  • ✓Data Deletion: Request the removal of your personal information
  • ✓Opt-out of Marketing Emails: Unsubscribe via email settings

Third-Party Links & Services

External services and links.

Our service may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

Changes to This Privacy Policy

Policy updates and notifications.

We may update this policy periodically. Significant changes will be notified via email or website updates.

Questions About Privacy?

If you have any questions about our privacy policy or how we handle your data, our team is here to help.